Auto-zone-control-systems CommLink IV Technical Guide, Installation Instruct Manual de usuario descargar pdf (Pagina 16)

CommLink IV Technical Guide

Operator Interface

Troubleshooting the USB Drivers

Troubleshooting Tips

Problems with Prism Software

• Verify that the correct COM port, created by the USB

connection, is selected in the Job Site Window. Verify

COM port number in

<Control Panel>, <System>,

<Hardware>, <Device Managers>, <Ports>.

• If using Prism II, verify that CommLink 4 is selected

for Type of CommLink in the Job Sites Window.

• If using Prism, verify that the Baud Rate is set to 19200

in the Job Sites Window.

• Verify that the correct CommLink mode is selected

under Network Conﬁ guration in the Job Sites Window.

• Verify that the USB switch on the back of the

CommLink is set to Normal.

Problems with USB Connection

• Verify that the RX-USB and TX-USB are blinking

when you perform a Search for Units or try to open a

status screen in Prism.

• If the USB LEDs fail to blink, disconnect and

reconnect the USB connection.

• If the problem persists, verify that the USB drivers

have been installed properly.

Problems Viewing Controllers on a Network

• Make sure that the CommLink communication dip

switch is set to Multi.

• Make sure that in Prism, the CommLink ﬁ eld in the Job

Sites Window is set to zero for multiple loop.

• In Prism II, make sure that Multiple Loop

Conﬁ guration is selected for Network Conﬁ guration in

the Job Sites Window.

NOTE: WattMaster Controls Technical Support cannot trouble-

shoot internal PC and/or Windows-based operating

system problems.

NOTE: WattMaster Controls Technical Support cannot trouble-

shoot ﬁ rewalls, routers and/or problems on a customer’s

internal or external network. An IT professional may need

to be consulted.

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Auto-zone-control-systems CommLink IV Technical Guide, Installation Instruct Manual de usuario Pagina 16