Auto-zone-control-systems IP Module Kit Installation Guide for the IP Module Manual de usuario descargar pdf (Pagina 19)

IP MODULE

Technical Guide

Troubleshooting

Troubleshooting Procedures

Ethernet Connection When the device is connected to a

hub, verify that the LINK LED is lit on the CommLink device

and the ACT LED occasionally blinks. The ACT LED indicates

network activity and may be reﬂ ecting other network trafﬁ c.

Ethernet Connection, Routing Verify the route is available

to the CommLink and ﬁ rewalls or proxies are conﬁ gured to pass

TCP network trafﬁ c on port 39288 if necessary. This can be

veriﬁ ed by your Network Administrator.

IP Address Verify that the assigned IP Address is valid for the

local network and that it is not in use by any other device. Try

to PING the CommLink’s IP address to conﬁ rm the address is

correct and responding.

NOTE: Make sure that the CommLink is connected as

shown in Figures 6 or 7 and all installation pro-

cedures have been completed prior to using the

“ping” command.

To do this, open a DOS session by opening a command prompt:

1. To open a command prompt, click

<Start>, point

to <All Programs>, point to <Accessories>,

and then click

<Command Prompt>.

2. PING to the IP Address by typing:

ping IP address

Example: ping 192.168.1.25

3. Press <Enter> on the keyboard.

4. If no reply is received, ﬁ rst check your PC’s IP

address and Ethernet connections. If problems

persist, consult your network administrator.

Prism 2 Software Verify that the IP address is correctly

entered in the connection proﬁ le for the CommLink. Also verify

that the port is left blank in the proﬁ le. This port area speciﬁ es

Comm port settings, not an IP address port.

TCP Port Address The TCP port address 39288 is hard coded

into the EPROM of the CommLink and in Prism 2 software. It

cannot be changed by the end user. The TCP port address needs

to be set in your Prism 2 connection.

NOTE: WattMaster Controls Technical Support cannot

troubleshoot internal PC and/or Windows

-based

operating system problems.

NOTE: WattMaster Controls Technical Support cannot

troubleshoot ﬁ rewalls, routers, and/or problems

on a customer’s internal or external network. An

IT professional may need to be consulted.

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Auto-zone-control-systems IP Module Kit Installation Guide for the IP Module Manual de usuario Pagina 19

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